Privacy Policy

True North Maintenance ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

When you interact with our website or request services, we may collect:

Personal Information: Name, email, phone number, address, and service-related details you provide through contact forms or service inquiries.
Payment Information: Collected securely when services are booked or invoiced (not stored on our website).
Website Usage Data: Your IP address, browser type, device, and pages visited (collected via cookies and analytics tools, with your consent).

How We Use Your Information

We use your information to:

Provide and manage services you request
Respond to inquiries or quote requests
Improve our website and user experience
Send service updates or notifications (only if you’ve opted in)
Comply with legal or regulatory obligations

Sharing Your Information

We never sell your data. We may share limited information with trusted third parties such as:

Service providers helping us deliver maintenance or cleaning solutions
Payment processors or hosting providers
Legal authorities, if required by law

All partners are required to keep your data secure and confidential.

Cookies & Tracking

We use cookies to enhance site performance and understand user behavior. You can adjust your browser settings to block cookies or notify you when they’re being used. By continuing to use our site, you agree to our cookie use.

Your Rights

You have the right to:

Request a copy of your personal data
Ask for corrections or updates to your information
Withdraw consent or request deletion of your data (where applicable)

To make a request, please contact us at the details below.

Security

We take data protection seriously. Your personal information is stored securely, and we use appropriate technical and organizational measures to prevent unauthorized access.

Contact Us

If you have any questions about this Privacy Policy or your data, contact:
Email: office@truenorthmaintenance.com
Phone: 905-536-4445
Address: 3095 New St Burlington, Ontario

Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be available on this page, and any significant changes will be clearly communicated.